At ca999 Responsible Gaming — Keep the fun, lose the harm

Responsible Gaming means enjoying gaming while always staying in control of your own decisions. It doesn't mean you can't play — it means you play consciously, with a plan, and within the limits you've set for yourself.

At ca999, we believe gaming should be an enjoyable leisure activity. However, statistics show that 3 to 5 out of every 100 players may experience problematic gaming behavior at some point. That's why we're committed to supporting you from the very start to ensure safe gaming.

The core principle of Responsible Gaming is simple — gaming is for entertainment, not a reliable way to make money. When gaming starts affecting your daily life, family relationships, or financial stability, it's important to take action right away.

The ca999 platform offers several effective tools to help you manage your gaming habits. All tools are completely free to use and can be activated at any time from your account settings.

Many people don't realize when their gaming habits are becoming a problem. If you notice any of the signs below, it's important to take action. Whether it's yourself or someone you know, don't wait — seek help right away.

Ask yourself the questions below. If you answer "yes" to more than three, you should speak with a professional.

Experienced players always follow a few key principles that keep their gaming enjoyable over the long term. ca999 considers these guidelines relevant for all members.

Do:

• Set a budget before you start playing and stick to it.
• Treat gaming as entertainment, not a source of income.
• Take regular breaks — at least 10 minutes every hour is recommended.
• Only bet what you can afford to lose.
• Set a deposit limit on your gaming account.
• Avoid gaming when you're tired or under stress.

Avoid:

• Don't chase losses by placing more bets.
• Never use borrowed money or funds set aside for bills to gamble.
• Do not game while under the influence of alcohol or sleep medication.
• Do not allow children or teenagers to use your account.
• Don't hide a gaming problem — seeking help is not a weakness.
• Don't stay up through the night to keep playing.

Ca999 strictly prohibits gaming for anyone under the age of 18. Age is verified at registration, and any suspicious accounts are investigated.

Advice for Parents:

• Use parental control software on your device.
• Keep your gaming account password and login details out of your children's reach.
• Have open conversations with children about the risks of online gaming.
• Keep your bank card and payment details secure.
• If you suspect a child is using ca999, please notify us immediately.

Self-Exclusion is ca999's most powerful protection tool. Once activated, all gaming activity on your account will be completely suspended for a set period.

Steps to Activate Self-Exclusion:

1. 1
   Log In to Your Account

   Log in to your ca999 account and click the profile icon in the top right corner.

2. 2
   Go to Responsible Gaming Section

   Navigate to the "Responsible Gaming" section from the settings menu.

3. 3
   Select Self-Exclusion

   Select the "Self-Exclusion" option and choose your preferred duration (6 months / 1 year / 2 years / 5 years / Permanent).

4. 4
   Confirm

   Once your identity is verified, self-exclusion will take effect immediately. A confirmation message will be sent to your registered email address.

5. 5
   Withdraw Balance

   Withdraw any remaining balance before activating Self-Exclusion. Withdrawals may not be possible while Self-Exclusion is active.